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Go to Settings → Email Sources in your dashboard and click "Add Email Account." For Gmail, you'll sign in with Google. For other providers like Yahoo, iCloud, or Outlook, you'll enter your email address and an app password. The whole process takes about two minutes.

When you first connect an email account, Snooch will look back up to 90 days for existing receipt emails. Going forward, it checks every 15 minutes for new orders.

You can connect multiple email accounts to a single Snooch account. On the Starter plan you can connect up to 3 accounts, on Growth up to 10, and on Scale there's no limit.

No. Snooch automatically recognizes receipt emails from hundreds of retailers. There is nothing to configure — just connect your email and orders start appearing.

Gmail connects with a one-click Google sign-in. For all other providers — Yahoo Mail, iCloud, Outlook/Hotmail, Fastmail, Zoho, or any custom domain — Snooch connects via IMAP using an app password (not your real password).

First, check that the order confirmation email arrived in the connected inbox (not a spam or promotions folder). If the email is there but the order is missing, try triggering a manual sync from your Email Sources settings. If it still doesn't appear, reach out to support and we'll look into it.

When a retailer splits your order across multiple packages — which is common with large orders or marketplace items — Snooch creates one order record with multiple shipment entries. Each shipment has its own tracking number and delivery status.

Yes. When setting up an email source, you can configure which folders or labels to include. This is useful if you have a dedicated "Receipts" label in Gmail, for example.

Snooch will continue processing orders — we never cut off your syncing mid-month. Any receipts over your plan limit are billed as overages at the end of the billing period: $0.35/receipt on Starter, $0.25 on Growth, and $0.20 on Scale.

Yes. You can change your plan from the Billing section of your settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.

Go to Settings → Billing and click "Cancel Subscription." You'll keep access until the end of your current billing period. There are no cancellation fees and no questions asked.

If you have a billing issue or were charged in error, contact us at snoochllc@gmail.com and we'll make it right. We evaluate refund requests on a case-by-case basis.

Snooch only reads order confirmation and receipt emails from retailers. We filter specifically for these emails — we never read personal conversations, calendar invites, financial statements, or any other email type.

Yes. From your Orders dashboard, you can export a CSV of all your orders at any time. The export includes order details, line items, tracking numbers, and financial breakdowns.

Your data remains accessible until the end of your billing period. After that, we retain your data for 30 days in case you want to reactivate, then it is permanently deleted.

No. We do not sell your data, share it with third parties for advertising, or use it for any purpose beyond running the Snooch service for you.